Return Policy Page

Return Policy

The following are the conditions for product returns:

  1. Customers can return the grocery products within the same day from the purchase date; only if the defective product is delivered.
  2. Perishable products such as vegetables, meat. mutton, chicken, duck, turkey, fishes, eggs, milk, rice are not returnable after delivery which is received by the customer and accepted.
  3. We encourage our customers to cross-check each and every item while the delivery man is present at your premises. Any claim regarding replacement or Return or Refund issue should be final before our delivery man during delivery time. After leaving your premises, Lavender authority will not liable for any future claim. 
  4. After customer consent or signature at the delivery slip; Lavender Online has the right to cancel any refund or return request.
  5. Customers can return the products of Lavender Convenience Store Ltd. within the same day from the purchase date.
  6. If a product found broken, unwrapped or used; then the customer must inform the Customer Service immediately with presence of Lavender Delivery Boy.
  7. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
  8. For device-related issue, the warranty policy/ terms and conditions of the concerned company/brand/third party will be applicable. In this case, Lavender Online will have no liability.   
  9. The product must be unused, unwashed, and without any flaws.
  10. The product must include the original tags, user manual, warranty cards, freebies and/or accessories.
  11. The product must be returned in the original and undamaged manufacturer packaging/box. 
  12. We encourage our customers to cross-check each and every item while the delivery man is present at your premises, if the customer is not receiving the products then the responsible person must inform with reason to our customer service agent in presence of delivery man and must signature on delivery slip.
  13. If the product price and website price is mismatched/excess price, we request you to notify us within 24 hours from the receiving time.
  14. The customer must contact the Customer Service on 01773030088. (between 9 am - 5 pm every day) for any kind of return if required.
  • Lavender Online has all the rights to decide to give return or refund for any kind of request.
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