Privacy Policy

This Privacy Policy manages the manner in which Lavender Online collects, uses, maintains and discloses information collected from users (each, a "User") of the www.lavendersuperstore.com.bd website or any kind of platform such as mobile applications. This privacy policy is applicable for the Site with all products and services offered by Lavender Online.

Personal Identification Information

Information customers give us: We may collect personal identification information from users in different ways, like, when users visit our site, register on the site, place an order, fill out a form, respond to a survey, subscribe to the newsletter and in connects with other activities, services, features or resources we have on our site.
What kind of information: Users may be asked for, name, email address, billing address, shipping address, phone number, debit/credit card information etc. when required. Whenever the users interact with our website we get information like their browser names, device type, the means of connection with our site, their internet connection details, their location, and other similar information.
Automatic Information (Cookies): We receive and store certain types of information whenever the user interacts with us. For example, like many web sites, we use "cookies," to enhance user experience. The user may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the site may not function properly.
Mobile: When the users download or use our Lavender Online Shopping app, we may receive information about their location and mobile device, including a unique identifier for that device. We may use this information to provide users with location-based services, such as advertising, search results, and other personalized content. Most mobile devices allow turning off location services, so if it bothers the user, they can turn it off.
Bulk SMS/Masking SMS: If you ever placed any order via the website or use our Lavender Online Shopping app, we may send you promotional and transactional bulk SMS/Masking SMS. This promotional or transaction will notify you regarding upcoming or current offers and transactional updates. (OTP, Order confirmation, order delivered etc.)
E-mail Communications: We get the user's email addresses when they place an order through our website. We send our newsletter and different offers according to the customer profile to them. If the user does not want to receive e-mail or other promotional offers from us, they can unsubscribe easily by calling our Customer Support on 01773030088. (between 9 am - 5 pm every day)
Payment: If you have already made a payment twice for your single purchase, then please contact your bank to reverse the payment or cancel the payment as in Lavender Online we have no control or access to your payments. Your payment related information is also kept secret to us from the bank. During the payment process, if you get disconnected then please contact your bank to ensure if the payment went through or not, if not then please make the payment again.

How We Use This Information?

Lavender Online collects and uses Users personal information for the following purposes:

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions: We may use the information users provide only to respond to their product requests. We do not share this information with anyone else except to the extent necessary to provide the service. We may provide your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier). You must only submit to us the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
To send periodic emails: The email address Users provide us for order processing, will only be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. User can also request to unsubscribe easily by calling our Customer Support on 01773030088. (between 9 am - 5 pm every day)

How we protect your information?

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. When we collect data through the Site, we collect your personal details on a secure server. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer. we shall not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

When Using Lavender Online: When you use lavendersuperstore.com.bd or contact us via Facebook, WhatsApp, phone or email, you consent to receive communication from us. You authorize us to communicate with you by Facebook, WhatsApp, e-mail, SMS, phone call or by posting notices on the website of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing.
Account Usage and Responsibility: If you wish to register your account with the lavendersuperstore.com.bd, you shall be required to create an account by registering with a valid Bangladeshi mobile number by filling in the details prescribed in the website or mobile app registration form. You will then receive a password or one-time password (OTP) PIN with which you can login to the website or mobile app to place orders. You can also register your account by your valid e-mail address or social apps like Facebook, Twitter or Google.
Bulk SMS/Masking SMS: If you ever placed any order via the website or use our Lavender Online Shopping app, we may send you promotional and transactional bulk SMS/Masking SMS. This promotional or transaction will notify you regarding upcoming or current offers and transactional updates. (OTP, Order confirmation, order delivered etc.)
E-mail Communications: We get the user's email addresses when they place an order through our website. We send our newsletter and different offers according to the customer profile to them. If the user does not want to receive e-mail or other promotional offers from us, they can unsubscribe easily by calling our Customer Support on 01773030088. (between 9 am - 5 pm every day)
Payment: If you have already made a payment twice for your single purchase, then please contact your bank to reverse the payment or cancel the payment as in Lavender Online we have no control or access to your payments. Your payment related information is also kept secret to us from the bank. During the payment process, if you get disconnected then please contact your bank to ensure if the payment went through or not, if not then please make the payment again.

How We Use This Information?

Lavender Online collects and uses Users personal information for the following purposes:

To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To process transactions: We may use the information users provide only to respond to their product requests. We do not share this information with anyone else except to the extent necessary to provide the service.
To send periodic emails: The email address Users provide us for order processing, will only be used to send them information and updates related to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, they can request to unsubscribe easily by calling our Customer Support on 01773030088. (between 9 am - 10 pm every day)

How we protect your information?

When Using Lavender Online: When you use lavendersuperstore.com.bd or contact us via Facebook, WhatsApp, phone or email, you consent to receive communication from us. You authorize us to communicate with you by Facebook, WhatsApp, e-mail, SMS, phone call or by posting notices on the website of communication. For contractual purposes, you consent to receive communications (including transactional, promotional and/or commercial messages), from us with respect to your use of the website and/or your order placed on the Website. Additionally, any disclosures posted on the site or sent to you by email fulfill the legal obligation of communication made in writing.
Account Usage and Responsibility: If you wish to register your account with the lavendersuperstore.com.bd, you shall be required to create an account by registering with a valid Bangladeshi mobile number by filling in the details prescribed in the website or mobile app registration form. You will then receive a password or one-time password (OTP) PIN with which you can login to the website or mobile app to place orders. You can also register your account by your valid e-mail address or social apps like Facebook, Twitter or Google.

If you use the website or mobile app, you will be responsible for maintaining the confidentiality of your username and password and you will be responsible for all activities that occur under your username and you will be under the obligation to restrict access to your computer or mobile phone to prevent unauthorized access to your account.

You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, we have the right to suspend or terminate your membership on the website.

The Website may be inaccessible for such purposes as it may, at its sole discretion deem necessary, including but not limited to regular maintenance. However, under no circumstances will Lavender Online be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against Lavender Online in this regard.

Changes to this privacy policy

Lavender Online has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site.