Privacy Policy

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Privacy Policy:

Please read the below Lavender Online “Terms and Condition” carefully which has been set for browsing, ordering or taking any services from this web site. You are agreed that you will comply these terms and conditions by accessing and using the platform, order placing by website or our mobile applications.

In these terms, "you", "your" and "yours" are references to you the person access this Website, its content, ordering or Services from the Website and the references to “we” “us” and “our” shall mean the “Lavender Convenience Store”.

Terms and Condition:

  1. Your accounts

Any person can use the website either by account holder or using by guest. You must need to complete a registration process before placing an order for products through the site.

During registration process, you are fully responsible to provide the authentic information. You will be responsible for maintaining the confidentiality of your username and password to prevent any unauthorized access to your account.

  1. Product Description

Lavender always concerns to be as accurate as possible. Lavender does not warrant that product descriptions or relevant content of product is accurate, reliable as we are not manufacturing or producing products. If any product doesn’t describe properly than it is your sole remedy to return in unused condition.

  1. Pricing & Payment

Price list are declared in the website are inclusive of the relevant sales tax. The proposed price is a competitive and it’s may or may not similar in every area on any particular time. Lavender’s reserve the right to change these in the future to the particular segment and its business strategy.

The individual item price, ordered price, including delivery charges and other charges, will be shown on order details when you place your order. Both cash, online payment (credit card, debit card) has to be made on the website while ordering. Full payment must be paid before all goods delivered. Payment may also change due to replacement of product, price and weight variance.

  1. Ordering

Order can be initiated by selecting and submitting required criteria through this web site on publishing the price and delivery charges.

Order limits may set for certain products/periods to ensure every customer can benefit of the necessary products for daily consumption rather than wholesale/reselling or any other commercial uses.

You agree to provide us required information to complete order by the site. You must ensure the information are authentic and keep those confidential not to share a third party.

After placing your order online, we will send you an automatic email / SMS / confirmation call to confirm that we have received order. If any information is incorrect you must inform us immediately.

  1. Cancellation/Refund

We reserve the right to accept or cancel the order due to product unavailability, product weight, wrong product description, price variance or for any other reason. You must notify us immediately if you decide to cancel / reject your order by phone with reference your order number and every details of the order possible.

You have the right to reject the delivery of the wrong item before receiving and you shall be fully reimbursed for the missing item. If there is a partial delivery (due to unavailability), we will inform you for a replacement of missing items or qty. You have the right to reject a partial order before delivery and get a refund. The issue should be finalized during delivery time.

If for any reason, you decline to take product replacement than we will start refund process. The refund process will generally resolve 28 banking days to complete from the refund request date.

  1. Delivery

Based on our provided or selective location, we will only deliver products against your order.

The product will be delivered at the specific delivery address to the front door and there is a guideline from us not to enter our representative inside or any place except delivery address. In case of not receiving the goods, the identity of your representatives will be collected for further improvement.

  1. Promotions

Promotional product delivery is depending on stock availability. In case of stock out situation, we will request to replace with another available stock product. Its your choice to cancel the order if you are not happy with the replacement.

  1. Return

We appreciate our customer to check each and every product from our delivery man at their receiving premises. In the unlikely event, customer can return product in following conditions:

  • Due to manufacturing fault, customer can return the dry packed grocery items within the same day from the delivered date.
  • Fresh produce or perishable products like fish, meat, chicken, birds, vegetables, fruits, chilled or frozen items, rice, egg are not returnable after received by customer.
  • After product received and customer signature at the delivery slip; Lavender has the right to cancel any refund or return request.
  • The product must be returned in unused and undamaged original condition.
  1. General
  • We reserved the right to modify the terms and condition any time, you are the responsible to check and reviewing such modification.
  • Lavender can discontinue your account by not accessing the webs site or misuse the terms and condition.
  • Not use or cause the use of any Confidential Information for any purpose whatsoever other than that contemplated under this terms and condition
  • The web page, content, material is the property and maintained by Lavender. Without written permission of Lavender any content on this site not allowed to use as copied, posted or distributed.