Term Conditions Page

Terms and Conditions of Lavender Online


We are Lavender Online, a brand extension of the best retail brand Lavender Convenience Store Ltd. Lavender Online is a shopping platform where you can browse, select and order products advertised.

Agreement to the terms and conditions
By accessing and using the site, including placing orders of products through the site, you agree that you will be subject to and will comply with these terms and conditions

    (a) By completing your registration through the site; and

    (b) Using the site to obtain products from us.

    (c) Receiving transactional and promotional notifications from us. 

You must complete the customer registration process through the site before placing an order for products through the site.

You may not have more than one active account, and your account is non-transferable. You may update or edit your account at any time through the site. You may not have more than one accounts per email address.

If you choose to use a workplace email address for your account or to access the site, then you are solely responsible for ensuring that you comply with the rules, policies or protocols that apply to the use of your email address and your workplace facilities.

Placing an Order for Products
You may order products by selecting and submitting your order through the site.

Any order placed through this site for a product is an offer by you to purchase the particular product for the price notified (including the delivery and other charges and taxes) at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the site.

You agree to provide us with current, complete and accurate details when asked to do so by the site.

Cancellation Policy
We reserve the right to accept or reject your order for any reason, including if the requested product is not available if there is an error in the price or the product description posted on the site or an error in your order. We also reserve the right to cancel any order without giving any reason(s). We also have the right to suspend or remove a user account without giving any notice or justification to the user. We will keep every unverified order (both Cash on Delivery & Pick from Store) for 24 (Twenty Four) hours and make several attempts to verify. If there is no response, after that time the order will be automatically cancelled.

Your order can no longer be canceled after our customer care representative has contacted the customer and confirmed the order.

Delivery of Products
We will only deliver products ordered through the site to a location where we provide delivery services. You may obtain further information on the site about our delivery time frames and how we deliver your products.

We will deliver the products to the front door at the relevant delivery address. If you ask us to deliver inside a premise or building at the delivery address, our delivery concern persons’ are strictly instructed not to go inside or any place except the front door.

If you are not the person collecting your ordered items, then your representative must provide us with proof of their identity. You acknowledge that we may record the details of any identification provided in relation to the collection of products.

Delivery Place

  • Perishable Products are delivered Only Gulshan, Mohakhali, Banani, Badda, Shahjadpur, Natun Bazar, Kuril, Uttara, Airport, Dhanmondi, Mirpur, Baridhara, Bashundhara, Norda, Rampura.
  • Non-Perishable: Almost all-over in Bangladesh

Refund Policy
If you have made online pre-payment/card payment against your order, and there are product/s which is/are not available in stock, we will offer you product replacement options within the same price range. If for any reason, you decline to take product replacements, then the order will be cancelled and we will start the refund process. We also don't process any partial refund. 

Please make sure to make your refund request by calling our Customer Service on 01773030088. (between 9 am - 5 pm every day). Meena Click will retain full right over the refund payment medium, given that it reaches you the incorrect amount. The refund process will usually take approximately 28 banking days to complete from the refund request date. That means you will receive your refund within 21 banking days of conveying the refund request through our Customer Service helpline.

Perishable Product Price Policy
For all kinds of perishable products such as vegetables, meat, mutton, chicken, duck, turkey, fishes, eggs, milk, rice, etc. price will may change every day.

Product Promotions Policy
Please note that the delivery of promotional products or products with a special offer is subject to stock availability. If the product is out of stock, then we request you to replace it with another product which is in stock. You may also cancel the order if you want.

Basket Value Offer Policy
Basket Value Offer means if a user orders a certain purchase limit then the user will get a certain offer. 

Basket Value (Certain Purchase Limit) offers are subject to a fixed number of coupon limit usage and campaign timeline availability.

Which means whenever a certain number of coupon limit or campaign timeline expires our coupon code will be expired automatically.

Again, if a certain number of coupons are used before the campaign timeline it will be expired automatically.

Basket Value Offer Limitation
All Basket Value Offer Can't be activated for – any kind of oil products, Powder Milk, Tobacco products, Baby Foods and any kind of 3rd Party products (non-grocery) Category.

Please be informed all the basket value (Certain Purchase Limit) offer is not applicable during Weekend offers and any special day offer durations.

Such as basket value offers are not active during Thursday, Fridays, Saturdays (weekend offer) and Super Saver Tuesdays.

Super Saver Tuesday offers can be for Dhaka City only. 

Free Product Offer Policy
If basket value (Certain Purchase Limit) meets a certain limit the user will enable a free product predetermined by the system itself.

This free product offer also follows the same modality as the basket value offer policy. (see basket value policy)

Free Delivery Disclaimer

To avail free delivery service without Cash on Delivery options you need to have minimum basket value which applicable in the campaign timeline. This will only be applicable when free delivery promotion will be offered.

Delivery Charge:

a)       Free, if the order amount is above Tk. 3000 or more

b)      Tk. 100 is applicable if the order amount is bellow Tk. 1000

c)       Tk. 60 is applicable if the order amount is between Tk. 1000 to 1999

d)      Tk. 30 is applicable if the order amount is between Tk. 2000 to 2999

Lavender Online Flash Sales

Lavender Online flash sales will be for a particular set of products. This product discounts will be aggressive and the timeline will vary upon stock availability. If a particular product is sold out before the timeline, then re-order of that product discount will not be active.

i.e.  7 UP 2 Liter soft drinks will be sold at 50% discount only at Notun Bazar Lavender Online delivery covering areas.

Customers will request order by calling Lavender Online Customer Service on 01773030088 (between 9 am - 5 pm during the campaign timeline) based on customer request; the order will be generated.

Lavender Online Customer Support Agent will track and monitor stock for the campaign and update Online Delivery Supervisor accordingly. If Customer changes mind while delivery Online Delivery Supervisor will notify Online agent instantly to update the stock. Whenever any product gets out of stock it must be updated by both Online agent and delivery supervisor to provide seamless customer experience to successfully execute this campaign. 

Modality for Lavender Online Flash Sales

a)       Particular product limit will not be applicable

b)      Any Basket Value and Free Product Offer will not be applicable

c)       An Order will be created only for flash sales products (as it’s a manual order process)

d)      Payment Method: Only Cash on Delivery and Swipe Cards on Delivery available

e)       For Request any product which is not in flash sales promotion User needs to place an order from Website

f)        Flash sales offer can only be activated for a 7 days’ or stock out whichever comes first

g)      During the duration of the promotion, one registered mobile number or email address can only avail this offer once per day

h)      This offer cannot be availed along with other partner offers such as cashback offers by bKash, Any Bank or Cards etc.

i)         This offer can be activated only for phone call by Lavender Online Personal Shopper.

Lavender Online Category Promotions 

Lavender Online Category promotion will be for a particular set of products. The promotion can be for free products and for basket value offer.

To avail any category promotion; customers’ needs to have respective category products in their cart to avail respective category offer.   

This category product promotion will vary upon stock availability.

i.e. an order which has baby diapers products with certain basket value amount will get free product or basket value offer.

Modality for Lavender Online Category Promotions Policy

a)       Both Lavender Online regular Basket Value and Free Product Offer will not be applicable for category promotion offer.

b)      Customer can avail only one offer for an order either Lavender Online regular promotion offer or category promotion offer.

c)       Customer can not avail both offers in a single order.

d)      One registered email address or mobile number need to create different order to avail different offer.

e)       Only During the duration of the promotion, one registered email address or mobile number can only avail each offer once per day.

f)        This offer can be availed along with other partner offers such as cashback offers by any mobile wallet (bKash, Nagad etc.) Any Bank or Cards etc.

g)       This offer can be activated only for app, website or both channels.

Order Policy

There will be order limits set for certain products to ensure every customer can avail of the necessary products for daily consumption. Lavender Online is not a marketplace for business to business (B2B) transactions. It is instead an online shopping platform for personal consumption and usage. Thus, we highly discourage shopping with reselling or commercial motives.
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